Refund and Returns Policy
Returns & Refund Policy
At Boss Nutrition & Supplements, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Our returns policy lasts 7 days from the date of purchase. If more than 7 days have passed, we are unable to offer a refund or exchange.
To be eligible for a return:
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The item must be unused and unopened
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The item must be in its original packaging
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Proof of purchase is required
For health and safety reasons, we cannot accept returns on opened or used products.
Please do not send products back to the manufacturer.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
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Opened or used supplements
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Perishable goods (e.g., ready-to-drink beverages, protein bars)
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Gift cards
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Personal care items
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Hazardous materials or flammable goods
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few business days. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If you still require assistance, please contact us at:
Sale Items
Only regular-priced items are eligible for refunds. Sale items are not eligible for refund unless faulty.
Exchanges
We only replace items if they are defective or damaged upon arrival.
To request an exchange, please contact:
Return address:
Boss Nutrition & Supplements
13/191 Victoria Road
Gladesville NSW 2111
Australia
Return Shipping
Customers are responsible for return shipping costs. Shipping costs are non-refundable.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Assistance?
If you have any questions regarding returns or refunds, please contact: