At Boss Nutrition & Supplements, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Our returns policy lasts 7 days from the date of purchase. If more than 7 days have passed, we are unable to offer a refund or exchange.
To be eligible for a return:
The item must be unused and unopened
The item must be in its original packaging
Proof of purchase is required
For health and safety reasons, we cannot accept returns on opened or used products.
Please do not send products back to the manufacturer.
For hygiene and safety reasons, the following items are non-returnable:
Opened or used supplements
Perishable goods (e.g., ready-to-drink beverages, protein bars)
Gift cards
Personal care items
Hazardous materials or flammable goods
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund:
Check your bank account again
Contact your credit card provider
Contact your bank
If you still require assistance, please contact us at:
Only regular-priced items are eligible for refunds. Sale items are not eligible for refund unless faulty.
We only replace items if they are defective or damaged upon arrival.
To request an exchange, please contact:
Return address:
Boss Nutrition & Supplements
13/191 Victoria Road
Gladesville NSW 2111
Australia
Customers are responsible for return shipping costs. Shipping costs are non-refundable.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
If you have any questions regarding returns or refunds, please contact:
